SMS Program

epicSPOTLIGHT LLC. Effective April 24, 2026

This page documents the SMS messaging program operated by epicSPOTLIGHT LLC through the epicSPOTLIGHT AI Voice Widget and AI Voice Calling services. It describes our consent flow, message types, opt-out mechanisms, and compliance practices as required by The Campaign Registry (TCR), wireless carriers, and the Telephone Consumer Protection Act (TCPA).

For A2P 10DLC reviewers: This page is the authoritative source for our SMS consent flow and message samples. All values here match our campaign registration submission. Our Privacy Policy SMS provisions are at epicspotlight.com/privacy (Section 3).

Program Overview

epicSPOTLIGHT operates AI Voice Widgets (embedded on client websites) and AI Voice Calling services on behalf of our business clients. End users interact with these services and may provide their phone number to receive SMS communications from the business using the platform.

All SMS messages sent through epicSPOTLIGHT are sent with the prior express written consent of the recipient, captured through one of the documented consent flows below.

Who We Send SMS To

Recipients are end users (consumers, prospects, or clients) of the businesses that subscribe to epicSPOTLIGHT services. These are typically:

Website visitors who interact with the AI Voice Widget and provide their phone number to book an appointment, request a follow-up, or receive a quote.
Callers (inbound or outbound) who interact with the AI Voice Calling agent and provide their phone number for appointment confirmation or follow-up.
Existing customers of the business client who submit a web form with explicit SMS consent.

We do not purchase, rent, or scrape phone number lists. We do not send SMS to numbers that have not opted in through a documented consent mechanism.

Consent Flow

Path 1: AI Voice Widget on Client Website

Visitor initiates interaction with the AI Voice Widget embedded on the business client's website.

AI agent discloses it is an AI at the start of the conversation.

Agent requests phone number only if the visitor wants to book an appointment or receive follow-up. The agent clearly states: "May I have your phone number so we can send appointment confirmations and follow up by text?"

Visitor provides phone number and verbally or textually confirms consent.

One-time opt-in confirmation SMS is sent immediately with clear opt-out instructions (see Sample Message 3 below).

Recipient must reply YES to be added to the active messaging list. If no YES, the number is not enrolled.

Path 2: AI Voice Calling (Inbound or Outbound)

Call initiated (inbound from caller, or outbound to a number with documented prior consent).

AI agent discloses it is an AI and that the call may be recorded for quality purposes.

Agent requests SMS consent before capturing the phone number for follow-up: "Would it be okay if we sent you a text to confirm your appointment and follow up?"

Caller verbally confirms consent. Verbal consent is recorded and logged.

One-time opt-in confirmation SMS is sent immediately with clear opt-out instructions.

Path 3: Web Form with SMS Consent Checkbox

Visitor submits a form on the business client's website (contact form, quote request, booking form).

Form includes a required SMS consent checkbox with the following text:

"I consent to receive SMS messages from [BusinessName] for appointment confirmations, follow-ups, and service updates. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe, HELP for help."

Checkbox is required to submit the form. Unchecked = no submission.

One-time opt-in confirmation SMS is sent to verify the number.

Message Types

Through the epicSPOTLIGHT platform, business clients may send the following message types to opted-in recipients:

Appointment confirmations — Date, time, service, and location confirmation.
Appointment reminders — Sent before scheduled appointments.
Post-interaction follow-ups — After a widget or call interaction.
Quote delivery — When a prospect has requested a quote.
Customer service responses — Answering inbound inquiries.
Service updates — Notifications about changes to a scheduled service.

We do not send unsolicited promotional or marketing-only messages. Marketing content, where included, is incidental to the operational messages above and only sent to recipients who have separately opted into marketing through the client's standard opt-in practices.

Sample Messages

Sample 1: Appointment Confirmation

Hi [Name], this is [BusinessName] confirming your appointment on [Date] at [Time] for [Service]. Reply C to confirm, R to reschedule, or STOP to unsubscribe. Msg&data rates may apply.

Sample 2: Lead Follow-Up

Hi [Name], thanks for reaching out to [BusinessName]. We have availability this week for [Service]. Reply BOOK to schedule or STOP to opt out. Reply HELP for help. Msg&data rates may apply.

Sample 3: Opt-In Confirmation

[BusinessName]: You asked us to follow up on your [Service] inquiry. Reply YES to receive appointment confirmations and quotes by text. Reply STOP to opt out. Up to 6 msgs/mo. Msg&data rates may apply.

Opt-Out and Help

Opt out: Reply STOP to any message. Opt-outs are processed immediately. One final confirmation message is sent acknowledging the opt-out; no further messages are sent after.
Help: Reply HELP to any message to receive information about the sender and how to contact support.
Alternative opt-out: Contact privacy@epicspotlight.com to request removal.

Opt-out is honored across all campaigns and senders. Once a recipient opts out of a specific business client's messaging, they may still receive messages from other business clients they have separately opted into.

Message Frequency

Message frequency varies by business client and recipient interaction. Typical recipients receive fewer than 10 messages per month. Recipients with active appointment relationships may receive 2-4 confirmation and reminder messages per appointment.

Message and data rates may apply. Standard carrier rates apply. epicSPOTLIGHT does not charge recipients for messages.

Carrier Support

Messages are delivered through U.S. wireless carriers and supported on all major carriers (AT&T, T-Mobile, Verizon, and MVNOs operating on those networks). Carriers are not liable for delayed or undelivered messages.

Privacy and Data Handling

Phone numbers are used exclusively for the SMS program and related service delivery.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes at any time.
SMS opt-in and opt-out records are retained for 5 years per telecommunications compliance requirements.
Full data handling practices are documented in our Privacy Policy.

Compliance Frameworks

This program complies with:

Telephone Consumer Protection Act (TCPA), 47 U.S.C. §227
CAN-SPAM Act (for related email communications)
FCC regulations on automated messaging (47 CFR §64.1200)
Campaign Registry (TCR) A2P 10DLC registration requirements
CTIA Short Code Monitoring Handbook and Messaging Principles and Best Practices
Applicable state-level messaging regulations

Contact

epicSPOTLIGHT LLC
SMS Program Inquiries: privacy@epicspotlight.com
Support: support@epicspotlight.com
Legal: legal@epicspotlight.com